Terms & Conditions

  1. ITBP Transport is a Subsidiary of RaKa Logistics is a company incorporated under the provisions of the Companies Act, 1956, having its registered Ground Floor, Near Neem Bhavani Mandir, Deviganj, Fatehpur, Uttar Pradesh, 212601(“Raka Logistics”). Raka Logistics is engaged in the business of e-commerce logistics and provides delivery, reverse pick up, and other services (“Services”).
    ITBP Transport is a subsidiary which works only for the Indian Central Armed Forces with the minimum profits.
  2. Anyone Army Personnel can use our services in any part of the Country.
  3. The Customer acknowledges that he is making online payments to RaKa Logistics QR/ Payments links will be provided to you after booking through our Website.
  4. If any payments made towards another QR sent to you won’t be applicable and customer will be liable for making that payments.
  5. Customers have to made payment after booking is successful and Payment QR will be sent to customer whatsapp with 30 mins of the booking.
  6. In Case of the cancellation of the box a service charge of Rs 100 will be deducted and rest amount will credited within the day of the cancellation.
  7. Customer has to wait for 7-10 days after the pickup of the shipments(i.e Govt. Box, Rucksuk Bag,) to be delivered.
  8. Weight Reconciliation
    1. Allowed Weight for the shipments like Govt Box is 40kg (For Arunachal Pradesh, Andhra Pradesh, Tamil Nadu and Telangana) after the weight of the boxes in our Respected centres.
    If the Weight is found more than 40kg then 25/kg will be charged additionally.
  9. 1. Allowed Weight fot rest of the States is 40kg.
    If the Weight is found more than 40kg then 20/kg will be charged additionally.
  10. Damage/Lost
    1. In Case of the Lost of the Black Box Customers will get a Refund Of Rs.2000 for the purchase of new Box Or a New Box of the same size will be sent to customers address.
  11. In Case of Damage only repair Cost will be provided.
    In Case of Household If Carrier Risk is selected by Customer which cost Rs.200 .
    Then a Sum Insured of 49999 will be provided to the customer which will be further calculated according the loss/damage.
    Private Insurance will Cost according to the sum Insured.
    Claim Amount will be provided as per the surveyors survey (RaKa Logistics will not have any involvement in the same).
    We will work as support for the customer and surveyors.
  12. RTO (Return of the Box)
    In Case of RTO (Return to Origin) RTO Charges will applicable of the shipment.
  13. Any disputes arising herein shall be referred to arbitration before a sole arbitrator to be appointed by RaKa Logistics and in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The place of Arbitration shall be Fatehpur UP.